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Insurance Claims Process
Your Claim, Handled With Care
We understand that making an insurance claim can be stressful. That’s why our claims service is built around reassurance, clear communication and hands-on support.
Unlike many providers that rely heavily on faceless insurance claims processing, we focus on highly personal service that goes the extra mile. From liaising directly with insurers and loss adjusters to visiting your property in the event of damage, we’ll take care of the details while keeping you updated every step of the way.
What To Expect From Our Claims Service
Dedicated Support at Every Stage
We manage the entire claims processing insurance journey for you, from notification to settlement.
Clear Communication
Regular updates mean you’ll never be left wondering where your claim stands.
Direct Liaison With Insurers
We handle all contact with insurers, adjusters, and contractors, ensuring your case is dealt with fairly.
On-Site Visits When Needed
For property damage, such as fire, flood, or storm events, our team will attend the site to provide reassurance and oversee the house insurance claims process.
Support Beyond Insurers
We’ll even liaise with the emergency services on your behalf if necessary to make sure everything is coordinated properly and handled with care.
Guidance and Reassurance
We’ll walk you through every step of the home insurance claims process, explaining clearly what’s happening and what to expect.
Why Choose Horner Blakey?
- Strong personal relationships are at the heart of our service
- Experience across commercial, personal, and property claims
- Hands-on reassurance in stressful situations
- Premium support for clients with high-value assets
- Guidance through complex situations like the no fault insurance claim process or an auto insurance claim investigation process
Our Claims Process
Step 1: Initial Notification
As soon as you need to make a claim, contact us. We’ll explain the procedure and gather the details.
Step 2: Documentation and Evidence
We’ll guide you in preparing the right paperwork and liaise with any loss assessors.
Step 3: Insurer Liaison
We deal directly with insurers and third parties, taking the burden off your shoulders.
Step 4: On-Site Support (if required)
For property claims, we can visit your premises to ensure the insurance claim process is managed above board.
Step 5: Negotiation and Settlement
Our team will push for a fair and timely settlement on your behalf.
Step 6: Ongoing Updates
You’ll always be kept informed of progress until your claim is finalised.
Insurance Claims FAQs
It depends on the type and complexity of the claim. With our support, we aim to make processing insurance claims as efficient and stress-free as possible.
For a property insurance claim process, we’ll manage communications with insurers, adjusters, and contractors. If necessary, we’ll visit your property to oversee the situation directly.
While many insurers rely on automated insurance claims processing, we take a hands-on approach. Our dedicated team will personally manage your claim and provide reassurance throughout.
Yes. We have experience guiding clients through the no fault insurance claim process, ensuring you’re not left disadvantaged.
