Horner Blakey Insurance Brokers is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and share personal information when you use our website, contact us, request a quote, become a client, make a claim or otherwise interact with us.
This policy should be read alongside our Cookie Policy, Terms of Business and any other privacy information we may provide when collecting specific information from you.
1. Who we are
Horner Blakey Insurance Brokers is an independent insurance broker providing commercial insurance, private client insurance, property insurance and related insurance broking services.
For the purposes of UK data protection law, Horner Blakey Insurance Brokers is usually the data controller for the personal information we collect and use.
Name: Horner Blakey Insurance Brokers
Registered office: 141-142 Fenchurch Street, London, EC3M 6BQ
Company number: 05630996
FCA reference number: 446519
Email: info@hornerblakey.co.uk
Telephone: 020 7929 0108
2. Personal information we collect
The personal information we collect will depend on your relationship with us and the services you request.
This may include:
Your name, address, email address and telephone number
Business name, job title and business contact details
Information submitted through website forms
Details about your property, assets, vehicles, business activities or personal circumstances
Insurance requirements, policy details, renewal dates and claims history
Financial information needed to arrange insurance or premium finance
Identification and verification information
Correspondence, call records and notes from meetings or enquiries
Marketing preferences
Website usage data, including analytics and cookie information
Technical data such as IP address, browser type, device information and pages visited
For some types of insurance, we may also need to collect more sensitive information, such as health information, criminal conviction information or details relating to previous claims. We will only collect this where it is relevant and lawful to do so.
3. How we collect your personal information
We may collect personal information:
When you contact us by phone, email, post or through the website
When you complete an enquiry, quote or contact form
When you ask us to arrange, review or renew insurance
When you make a claim
When you provide information during meetings or calls
From insurers, wholesale brokers, loss adjusters, claims handlers and other insurance market participants
From introducers, professional advisers or business partners
From public sources, such as Companies House, credit reference agencies, sanctions databases or regulatory registers
Through cookies and analytics tools used on our website
4. How we use your personal information
We use personal information to:
Respond to enquiries
Provide insurance advice and broking services
Obtain quotes from insurers
Arrange, administer, renew or amend insurance policies
Support clients with claims
Communicate with insurers, loss adjusters and other relevant parties
Carry out due diligence, fraud prevention, sanctions checks and identity verification
Manage payments, invoices and premium finance arrangements
Meet legal, regulatory and compliance obligations
Maintain accurate business records
Improve our website, services and customer experience
Send relevant updates or marketing communications where permitted
Handle complaints or disputes
Protect our business, systems and website from misuse or security threats
5. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract: where we need to use your information to provide services you have requested or to take steps before entering into a contract.
Legal obligation: where we need to comply with legal, regulatory, tax, accounting or reporting obligations.
Legitimate interests: where we use your information for legitimate business purposes, provided your interests and rights do not override those interests.
Consent: where you have given clear consent, for example for certain marketing communications or non-essential cookies.
Substantial public interest: where we need to process certain sensitive or criminal offence data for insurance purposes, fraud prevention or regulatory reasons, where permitted by law.
6. Special category and criminal offence data
In some cases, insurance services may require us to collect information that is more sensitive. This may include health information, medical history, details of criminal convictions or information relating to previous claims.
We will only collect and use this information where it is necessary, relevant and lawful, such as where it is needed to arrange insurance, assess risk, manage claims, prevent fraud or meet regulatory obligations.
7. Who we share your information with
We may share your personal information with:
Insurers and underwriters
Wholesale brokers and Lloyd’s market participants
Claims handlers, loss adjusters and surveyors
Premium finance providers
Professional advisers, including solicitors, accountants and auditors
Regulatory bodies, law enforcement agencies and fraud prevention agencies
Credit reference, identity verification and sanctions screening providers
IT, hosting, CRM, email, analytics and website service providers
Payment providers and banking partners
Introducers or business partners, where relevant
Other parties where required by law, regulation or court order
We only share personal information where necessary and appropriate.
8. Marketing communications
We may use your contact details to send relevant updates about our services, insurance matters or business news where we are legally permitted to do so.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
We will not sell your personal information to third parties for marketing purposes.
9. Cookies and website analytics
Our website uses cookies and similar technologies to help it function, improve performance, understand visitor behaviour and support marketing activity.
For more information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
The Cookie Policy should sit alongside this Privacy Policy rather than replace it.
10. How long we keep your information
We keep personal information for as long as reasonably necessary for the purposes set out in this policy.
Retention periods may vary depending on:
The type of information
The nature of the insurance service provided
Legal, regulatory and FCA record-keeping requirements
Tax and accounting obligations
The need to handle claims, complaints or disputes
The need to prevent fraud or protect our legal position
Where information is no longer required, we will delete it, anonymise it or securely archive it.
11. International transfers
Some of the service providers, insurers or systems we use may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure it is protected in line with applicable data protection laws. This may include using approved contractual safeguards or relying on adequacy regulations where available.
12. How we protect your information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, staff training, supplier due diligence and internal procedures for handling personal data.
No website, email system or digital service can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.
13. Your data protection rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your personal information
Object to certain uses of your personal information
Request the transfer of your personal information
Withdraw consent where we rely on consent
Complain to the Information Commissioner’s Office
Some rights are subject to exemptions and may not apply in every case, particularly where we need to keep information for legal, regulatory, insurance or claims-related reasons.
14. How to contact us
To ask a question about this Privacy Policy or exercise your data protection rights, please contact us using the details below:
Email: info@hornerblakey.co.uk
Telephone: 020 7929 0108
Post: Horner Blakey Insurance Brokers, 141-142 Fenchurch Street, London, EC3M 6BQ
Please include enough information for us to identify you and respond to your request.
15. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal information.
The latest version will be published on this page with the updated date shown above.
